Abuse and Complaint Reporting
We are committed to providing you with the highest level of service. If you are unsatisfied with our service, or have an issue you would like resolved, please login to your account to submit a support ticket. Please allow 24-48 hours for a response to your ticket. At times we may be experiencing a high volume of requests which may delay our response. If your inquiry is urgent, you may contact us by telephone.
If you would like to submit issues regarding abuse or our services or a complaint regarding our services including, but not limited to: illegal activity, child abuse or exploitation, spam, malware, phishing, hacking, trademark or copyright infringement, or cyber-crime, please submit your issue to firstname.lastname@example.org, mail us at:
Gransy s.r.o., Borivojova 35, 130 00 Prague, Czech Republic
or fill report form bellow:
Our abuse team will review and investigate all issues received, after confirmation of receipt, for validity and will take appropriate action. We may request more information from you or discuss the matter with our customer to determine the validity of the compliant.
We will respond to your complaint in the order received, usually within 1-2 business days.