DNS Abuse Reporting

Gransy s.r.o. - ICANN Accredited Registrar (IANA ID: 1505)

Primary Abuse Contact

Email: abuse@regtons.com

Online Form: See form below

Postal Address: Gransy s.r.o., Borivojova 35, 130 00 Prague, Czech Republic

Business Hours: Monday-Friday, 9:00-17:00 CET

Emergency Response: Available 24/7 for critical DNS Abuse cases

What is DNS Abuse?

Under ICANN's Registrar Accreditation Agreement (RAA) Section 3.18, DNS Abuse refers to Technical DNS Abuse, which includes:

• Malware: Distribution or operation of malicious software
• Botnets: Command and control servers for compromised computers
• Phishing: Fraudulent attempts to obtain sensitive information by impersonating legitimate entities
• Pharming: Redirecting users to fraudulent websites
• Spam (as delivery mechanism): When used to deliver the above forms of abuse

Important Note: Content disputes, trademark issues, copyright violations, hate speech, or misinformation that do not involve the technical abuse types above are not classified as Technical DNS Abuse under ICANN policy. However, we may still review such reports under our Terms of Service.

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Submit Your Abuse Report

What We Need From You

To investigate your DNS Abuse report effectively, please provide:

• Domain Name(s): Full domain name(s) involved in the abuse
• Type of Abuse: Malware, Phishing, Botnet, Pharming, or Spam
• Evidence: Screenshots, URLs, videos, or other documentation
• Date & Time: When you observed the abuse
• Your Contact Info: Email address for updates on your report

Helpful Additional Information:

• Results from URL analysis services (VirusTotal, URLhaus, etc.)
• Security vendor reports or threat intelligence
• Description of how the abuse is being carried out
• Target brands or organizations (for phishing)
• Instructions for accessing the abusive content (if behind login, geolocation restrictions, etc.)

Abuse Report Form

Your Name:

Your Email Address: *

Reported Domain Name: *

Type of Abuse: *

-please choose one- infringing on trademark infringing on copyright using invalid contact details spreading malware phishing sending unsolicited emails other

Detailed Description & Evidence: *

The more detailed information you provide, the faster we can investigate.

Anti-spam verification: *

I confirm that the statements made above are accurate and truthful to the best of my knowledge, and that I am submitting this report in good faith.

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Our Investigation & Response Process

Receipt & Acknowledgment - IMMEDIATE (Automated)

• Instant automated receipt confirmation sent to your email
• Unique ticket number assigned (format: DNS-YYYYMMDD-####)
• Expected timeline provided

Initial Assessment - Within 4 Hours

• Case categorized and prioritized
• Initial evidence review
• Assignment to investigator

Investigation - Within 24-72 Hours

• Clear DNS Abuse Cases (Within 24 Hours):
  • Comprehensive evidence evaluation
  • Verification using multiple threat intelligence sources (VirusTotal, Netcraft, Spamhaus, URLhaus, PhishTank)
  • Domain and account analysis
  • Immediate suspension if DNS Abuse confirmed
• Complex Cases (Within 48-72 Hours):
  • Extended investigation for ambiguous cases
  • Additional evidence gathering if needed
  • Expert review if required

Response to Reporter - Within 48 Hours

• Substantive response explaining our findings
• Actions taken or clear rationale if no action warranted
• Next steps and timeline for resolution

Our Anti-Abuse Technology

We utilize multiple threat intelligence sources to investigate reports:

• VirusTotal - Malware and phishing detection
• Netcraft - Phishing site verification
• Spamhaus - RBL and reputation checking
• URLhaus - Malware URL database
• PhishTank - Phishing verification service
• Internal proprietary analysis tools

Our Commitment to Transparency

We are committed to:

• ✓ Prompt Investigation: Every report is reviewed and investigated promptly
• ✓ Substantive Responses: We provide detailed findings based on our investigation, not generic deflections
• ✓ Appropriate Action: When DNS Abuse is confirmed, we take immediate mitigation action
• ✓ Clear Communication: You will receive updates on your case status
• ✓ Full ICANN Compliance: We adhere to all requirements of ICANN RAA Section 3.18

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Special Cases & Reporting Guidelines

Child Sexual Abuse Material (CSAM)

We take reports of CSAM extremely seriously. If you encounter child sexual abuse material, please report it immediately to:

• INHOPE: https://www.inhope.org/EN#hotlineReferral
• Internet Watch Foundation (IWF): https://report.iwf.org.uk/en
• Czech National Hotline: https://www.stopline.cz/

Important: Do not send us images, videos, or URLs containing CSAM. Report to the specialized organizations above.

Illegal Pharmacies

We maintain a zero-tolerance policy for illegal or rogue pharmacies. We work with:

• LegitScript: https://www.legitscript.com
• ASOP Global: https://buysaferx.pharmacy

Trademark Disputes

For trademark infringement related to domain names, the appropriate process is:

• UDRP (Uniform Domain Resolution Policy): https://www.icann.org/resources/pages/help/dndr/udrp-en

Note: Trademark disputes are generally not considered Technical DNS Abuse unless they involve phishing or malware.

Copyright Infringement

For copyright issues, please contact the hosting provider directly as we do not control website content. Copyright disputes are not classified as Technical DNS Abuse under ICANN policy unless they involve malware distribution.

Data Protection & Privacy

We handle all abuse investigations in compliance with EU GDPR and applicable data protection laws. Personal data is processed only as necessary for DNS Abuse investigation and mitigation purposes. All reports and investigation records are retained for a minimum of 2 years as required by ICANN RAA Section 3.18.3.

Questions, Concerns, or Escalations

If you have questions about our DNS Abuse procedures or want to escalate a case:

Email: abuse@regtons.com

Subject Line: Include "ESCALATION" and your ticket number

ICANN Compliance: If you believe we have not adequately addressed DNS Abuse, you may submit a complaint to ICANN at: https://www.icann.org/compliance/complaint

Our Policies & Resources

• Terms of Service
• ICANN Registrar Accreditation Agreement (RAA) & Related Materials
• ICANN Advisory on DNS Abuse